Definition(s)

Party A: known as Homeone Water Heater Pte Ltd (also referred to as “Homeone”).

Party B: Owners and/or purchasers of water heaters with installation in n Singapore by Homeone.

Warranty: Assurance that the installation of the storage water heater is, among other things,

  • carried out in accordance with the PUBLIC UTILITIES
(REGULATED WORKS AND WSI DESIGN WORKS)

REGULATIONS 2018 by —

  • a licensed plumber; or
  • an individual acting under the direct supervision of a licensed plumber; and
  • The Licensed Plumber will submit a certificate of satisfactory completion to PUB
  • The certificate of satisfactory completion must —
  • be submitted in such form and manner as the Board may require.
  • be accompanied by any plan or other document as the Board may require, to satisfy the Board that the WSI works are completed in accordance with the requirements imposed by or under the Act; and
  • in the case of completed WSI works, contain a certification by the licensed plumber that the water service installation to which those works relate is watertight and is suitable for conveying piped water suitable for drinking.
  • free from defective material and workmanship
  • meets legal, statutory and/or other specifications. A warranty describes the conditions under, and period during, which the vendor will repair, replace, or otherwise compensate for, the defective item without cost to the buyer or user. It also delineates the rights and obligations of both parties in the event of a claim or dispute.

Terms of the Homeone Warranty and Exclusions to it

  • Warranty coverage commences from date of completion of installation for 12 months.
  • Original invoice must be produced for verification prior to warranty servicing by Homeone.
  • The decision of whether to repair or replace a faulty component is at Party A’s sole discretion.
  • If Party B requires a call out and Party A inspection reveals that the fault is not covered by Party A’s warranty, Party B shall be responsible for paying Party A’s standard call out charges of S$50. If Party B wishes to have the relevant component repaired or replaced by Party A, that service will be at Party B’s
  • Where a failed component or fitting is replaced under the Party A’s warranty, the balance of the original warranty period will remain effective. The replacement will not carry a new or additional warranty by Party A.
  • This warranty only applies to original and genuine water heaters (and replacement parts) manufactured and/or sold by Party A, and which are in their original installed location.
  • Party A’s warranty does not cover faults that are a result of:
  • Accidental damage to the water heater or any component (including, but not limited to, (i) Acts of God such as floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
  • Misuse or abnormal use of the water heater.
  • Use which is not in accordance with the Owner’s Guide and with relevant statutory and local requirements in the State or Territory in which the water heater is installed.
  • Repairs, attempts to repair or modifications to pipe work the water heater by a person other than Party A
  • Faulty power supply before the isolator or junction box
  • Subject to any statutory provisions to the contrary, this warranty excludes all claims for damage to furniture, carpet, walls, foundations, or any other consequential loss either directly or indirectly due to leakage from the water heater, or due to leakage from fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.

Entitlement to Make a Claim under this Warranty

  • To be entitled to make a claim under this warranty, Party B needs to:
  • Be the owner of the water heater or have written consent of the owner to act on their behalf.
  • Contact Party A without undue delay after detection of the defect and, in any event, within the applicable warranty period.

How to Make a Claim under this Warranty

  • If Party B wishes to make a claim under this warranty, Party B needs to:
  • Contact Party A and provide invoice’s details
  • Party A will arrange for the water heater instalaltion to be tested and assessed on-site.
  • If Party A determines that Party B has a valid warranty claim, Party A will repair or replace the water heater in accordance with this warranty.
  • Any expenses incurred in the making of a claim under this warranty will be borne by Party B.